With over 700 stores in 11 states, there is a decent chance QT is in your neighborhood. They have a familiar name, their customer base is large, and their customers and employees love them. They, or someone like them, are very likely your competitor, and you have to figure out how to beat them at their own game. What is their game? Their pricing is good, but your pricing is competitive. The merchandise and foodservice they sell is comparable to yours. They have a loyalty program, but you may have a loyalty program as well.
Being competitive in the c-store industry requires attention to all areas of the business. Keeping store managers and area managers well informed of store and company performance empowers them to keep their stores in better running order. In other words, being competitive as a company starts at the store level.
A mainstay of the convenience store experience, foodservice has come a long way since the introduction of the hot dog roller grill. Getting the most from foodservice requires tracking inventory data to mitigate loss from shrink, spoilage, and staleness during slow sales times—while using that data to forecast labor upticks and staffing cycles. The following will demonstrate how Pinnacle solutions can give you the competitive advantage in this realm.
There is a growing trend toward selfserve, quick-serve and interactive content in the convenience retail market. These solutions range from fast food kiosks to forecourt merchandising, and more. From a food service perspective, Palm Kiosks offer several advantages over traditional cashier-attended POS stations.